Our Policy

Chatswood Thai Massage (CTM) Policy

Client history form:

A CTM client history form must be completed to obtain information of your health status so that the therapist can prepare a massage treatment plan that issuitable to what is required for each client’s specific requirements.

Injury and Medical conditions:

If you have been recently injured or have any existing medical conditions, please advise the CTM staff as well as within the client history form to ensure that the CTM staff can provide an appropriate treatment.

Please also check with your doctor first to confirm that any form of massage treatment is suitable.

Loyalty stamp card:

We provide a Loyalty Stamp card which can be used for any type of Massage Treatment.
For each 1 x hour massage treatment purchased you will receive 1 x stamp.
Once you have 10 stamps you will receive free 1 x 1 hour Traditional Thai Massage for your next massage at CTM or a massage to the equal value of 1 x 1 hour Traditional Thai Massage.
For example: If the value of 1 x 1hr Traditional Thai massage is ($85) and you would like to purchase 1 x 1 hour Thai Deep Tissue Massage valued at ($95), you will only be required to pay the difference of ($10).
The Loyalty Card cannot be used to obtain or redeem cash.
After the free massage has been claimed, the Loyalty Card must be surrendered upon redemption.
A new Loyalty Card can commence at this point.

Gift Vouchers:

Gift Vouchers are available and can be used to purchase or claim a Treatment option.
If the Gift Voucher Recipient wishes to change to another higher value service treatment not stated on the Gift Voucher, then they will only be required to pay the difference.
For example: If the Gift Voucher is for the value of ($75) and the recipient would like to receive a 1 x 1 hour Thai Deep Tissue Massage valued at ($95), they will only be required to pay the difference of ($20).
Gift Vouchers are not redeemable for cash and cannot be used to purchase additional Gift Vouchers.
Gift Vouchers must be used in one transaction and may only be redeemed once.
Gift Vouchers will expire 3 years from the date of issue.
Gift Vouchers must be surrendered upon redemption.
Expired Gift Vouchers are not redeemable and voucher amounts will not be refunded or credited when expired.
Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
CTM does not accept any responsibility for lost or stolen Gift Vouchers.

Nonsexual Therapeutic Massage & Sexual Harassment:

At CTM there are Strictly NO sexual services.
We provide a variety of professional massage treatments such as Traditional Thai Massage, Swedish Massage, Deep tissue Massage, Sports Massage, Remedial Massage, Reflexology and Hot Stone Massage.
We are strongly against sexual harassment and sexual assault.
Any sexual services are strictly prohibited on our premises.
We reserve the right to ask you to leave or to have you removed by the police if any person conducts in any form of sexual conduct or sexual harassment within the CTM premises.

Alcohol:

The consumption of alcohol is strongly prohibited on the CTM premises.
The CTM staff will not provide treatment to any persons who are clearly intoxicated or suspected to be intoxicated.

Cancelling an Appointment:

Please let any of the CTM staff know as soon as possible if you cannot attend an appointment or if you will be late to an appointment as we are happy to reschedule the appointment.
If you are late by 15 mins to an appointment, we will try to contact you first but if we cannot contact you we must cancel the appointment.

Mobile devices:

During your time at CTM please ensure to switch all Mobile devices to silent mode to ensure the optimal relaxation and peacefulness during treatment for yourself and other clients.
If you need to make a phone call, please speak in a soft tone.

Payment:

Payment must be made in advance first before any treatment will commence. We accept cash, eftpos and selected major credit cards as payment. For credit cards and debit cards we only accept Visa and Mastercard and when using the Paywave feature on our termial there will be 1.65% processing fee for each transaction.
When the Visa or Mastercard cards are Inserted into our EFTPOS terminal there will be a $0.30cent processing fee.
We do not accept cheques, money orders, American Express cards or Diners credit cards.

Couple Rooms:

CTM can provide services for couples or small groups when you make an appointment. Please inform the CTM staff you require couple room or how many people would you like to get a massage in the same time to ensure we can accommodate your booking request.

Unsupervised Children:

At CTM we love children. However, we do not have adequate facilities in place to take care of unsupervised children. We ask parents to have children in the care of a responsible adult during your stay at CTM.

Health fund Rebate:

Only Remedial Massage Treatment is eligible for the Health Fund Rebate. CTM will provide a Receipt when purchasing a Remedial Massage Treatment which will be required when claiming a Health Fund Rebate. We cannot provide any advice regarding the amount of rebate that may or may not be provided from your private insurance provider. You must check this information with your private insurance provider.